The campaign detail page at /dashboard/campaigns/:id is the monitoring and review surface for a single campaign. It lives in src/pages/CampaignDetail.tsx and embeds CampaignConfigPanel from src/components/campaign/CampaignConfigPanel.tsx.

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Data and polling

  • GET /api/v1/campaigns/{id} loads the campaign; GET /api/v1/campaigns/{id}/calls?page=&limit=50 loads paginated calls.
  • While shouldPollCampaignCalls (from src/pages/campaignProgress.ts) returns true, both endpoints re-fetch every 5 seconds.
  • The call table supports callback filters (all, requested, pending, completed, cancelled) when callback_detection is enabled, passed as &callback=.

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Header actions

ButtonVisible whenEndpoint
Editdraft or pausednavigates to edit wizard
ClonealwaysPOST /campaigns/{id}/clone
Activity (N)activity_log non-emptyopens activity log modal
Attempt ReportalwaysGET /campaigns/{id}/attempt-report.csv (blob download)
Restartcompleted or failedPOST /campaigns/{id}/restart
Cancel Restartprepared restartPOST /campaigns/{id}/cancel-restart
Start / Resume / Pause / Stopby statusPOST /campaigns/{id}/{action}
Deletefirst-run draft onlyDELETE /campaigns/{id}
A prepared restart (draft, run number > 1, with restart history) shows a notice that the new run is prepared but not started, and surfaces the previous run’s completed time and stats.

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Live activity panel

The campaign.live block renders differently depending on status: Running / paused shows a 6-metric grid: Ringing, In Progress, Dials/sec, Connected/hr, Avg Ring Time, and Last Dial, plus pending and retries-queued counts and an ETA. The banner self-classifies as Live Activity, Idle (waiting for retries when no dial in 30s), or Paused — Outside time window (computed against the configured time window). Completed / stopped shows a Campaign Performance grid: average Dials/sec, Connected/hr, Calls/min, and Total Connected. Both render a pass breakdown when live.passes exists — per pass it shows attempted / eligible, connected count and rate, and start/end times with duration.
Avg Ring Time is the time customers take to pick up after dialing (ring duration before answer). It is distinct from AHT, which is conversation length.

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Stats and metrics

The stats grid (with hover InfoTips) shows Total, Pending, Connected, Completed, Unanswered, Retries Left, abandons, AMD Machine, and — for v2 stats — Window Closed and Manual Stopped. Schema v2 prefers retry_exhausted and true_abandoned over legacy failed/abandoned. The metrics row shows Answer Rate, Completion Rate, Abandon Rate (regulatory ceiling 3%), and AHT. When viewing a prepared restart, metrics fall back to previous_run_stats. A callback panel appears when callbacks were requested or are pending: requested, pending, completed, and average delay.

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Config panel

CampaignConfigPanel renders bot ID, concurrency, time window, number pool summary, max attempts, retry delay, retry-on-system/custom lists, optional config URL, and a collapsible raw setup JSON (buildCampaignSetupSnapshot from campaignSetup.ts).

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Call list and attempt trail

The call table shows phone number, status (with a Callback badge when scheduled), attempt count attempt/max_attempts, an Attempt Trail of every attempt (#n, outcome, time, attempt-ID tail, SIP error), Last Result, and flattened CRM variables. formatAttemptResult maps SIP codes to friendly text via SIP_FRIENDLY (for example 408 → No answer (rang out), 486 → Line busy). Pagination appears above 50 records.

Campaign wizard

Create/edit a campaign and its dialler config.

Monitor campaigns

Ops playbook for live monitoring.

Pacing and retries

Predictive pacing, passes, and retry behavior.

AMD screening

Answering-machine detection outcomes.