/agent-console/assist (supervisor) and /dashboard/agent-assist (admin).
The cards themselves are rendered to the agent by the Agent Assist panel in the call panel, which listens for copilot.tip messages over the LiveKit data channel during a live call.
Access
The page redirects unless the user isadmin, super_admin, or supervisor. It is a two-pane layout: a searchable moment list on the left and an editor on the right.
Moment list
The moment list loads all moments. Each row shows the name, a meta line (category · speaker · N phrases), and an enabled status dot. Search matches across name, category, speaker, suggestion, and trigger phrases.
Editor fields
| Field | Notes |
|---|---|
| Name | required |
| Category | general, compliance, payment, objection, escalation, script |
| Speaker | customer, agent, both — whose speech is matched |
| Priority | 0–1000 |
| Cooldown | seconds between firings |
| Max per call | 1–20 (clamped) |
| Enabled | drafts stay inactive until enabled |
| Once per call | fire at most once |
| Compliance required | flag |
| Card title | shown above the suggestion |
| Description | internal note for supervisors |
| Languages | one code per line, blank = all |
| Trigger phrases | one per line; multilingual supported (required) |
| Do-not-trigger phrases | suppress on these phrases |
| Agent suggestion | the text shown to the agent (required) |
Saving and lifecycle
| Action | API |
|---|---|
| Create | createAgentAssistMoment |
| Update | updateAgentAssistMoment |
| Toggle enabled | updateAgentAssistMoment with enabled |
| Delete | deleteAgentAssistMoment (confirm) |
A moment fires only when its speaker, language, and trigger phrases match and no do-not-trigger phrase is present, subject to cooldown, once-per-call, and max-per-call limits. The matched card is what appears in the agent’s Agent Assist panel during the call.
Related docs
Agent console
Where moment cards appear to the agent.
Settings
Enable Agent Assist and choose its STT/LLM providers.
Agent Assist (CXB API)
The copilot pipeline and matching server-side.