Monitor campaigns - CX Bridge

Campaign statuses

Status	Meaning
`draft`	Created but not dialing. Editable.
`running`	CXB Dialler can pick pending/retryable calls.
`paused`	Dialling is paused. Some in-flight calls may still complete.
`completed`	Campaign is stopped or all contacts reached terminal state.
`failed`	Campaign hit a failure condition. Escalate if unclear.

Action	Available when	What it does
Start	`draft` / `paused`	Makes campaign eligible for CXB Dialler.
Pause	`running`	Stops new dialing.
Resume	`paused`	Continues dialing.
Stop	`running` / `paused`	Marks campaign completed.
Restart	`completed` / `failed`	Prepares a new run using same campaign identity.
Clone	Most states	Copies setup into a new campaign.
Attempt Report	Any campaign with attempts	Downloads attempt-level CSV.

Non-terminal (waiting or active) states:

State	Meaning
`pending`	Ready for first attempt.
`scheduled` / `retry_scheduled`	Waiting for retry time.
`callback_scheduled`	Customer-requested callback is waiting for its scheduled time. Dialled with top priority once due.
`leased`	CXB Dialler has claimed the row for work.
`ringing`	SIP invite is ringing.
`amd_screening`	Answered call is being screened for machine/human.
`attaching`	Answered call is being attached to CXB Core.
`dialling`	Dial attempt is being placed.
`in_progress`	Customer is connected to bot.
`_processing`	Attempt result is being finalized.

Terminal states:

State	Meaning
`completed`	Conversation finished and result stored.
`exhausted`	Retries used up (or non-retryable outcome) — no more attempts.
`abandoned`	Answered but no CXB Core worker was free; counts against abandon rate.
`amd_machine`	Detected as an answering machine and torn down.
`window_closed`	Single-day campaign window ended while the contact was still waiting.
`manual_stopped`	Operator stopped the campaign while the contact was waiting.

If non-terminal states remain old for too long, escalate to engineering. CXB Dialler has stale recovery, but stuck states are an operations signal.

Campaign detail shows:

When callback detection is in use, the campaign tracks callback counters separately:

Stat	Meaning
`callback_pending`	Callbacks scheduled and still waiting to be dialled.
`callback_completed`	Callback attempts that reached a terminal state.
`callback_cancelled`	Callbacks cancelled (e.g. single-day window closed before they were due).
`callback_exhausted`	Callbacks that ran out of attempts.

See Callbacks for the full lifecycle. Always compare campaign metrics with SIP/carrier reports when reconciling billing.

Use Attempt Report to export attempt-level details for audit and client sharing. The report is useful for: